🚨 Lost, Damaged, or Malfunctioning Equipment – What To Do

We understand that accidents and tech hiccups can happen! Whether it’s a camera, mic, or even the full kit, here’s what you should do if something goes wrong during your rental.

🔧 If You’ve Damaged Any Equipment

Please stop using the item immediately. Using damaged equipment can be unsafe and may cause further harm to the gear—or worse, injury.

✅ What to do next:

1. Collect all parts of the damaged item—yes, even the small bits.

2. Place them back in the case securely. Keeping everything together helps us assess the damage properly.

3. Do not try to fix it yourself.

4. Email us as soon as possible at [email protected]. Include a quick description of what happened (photos are helpful but optional).

Note: Damage and liability terms apply. We'll follow up with you to confirm next steps and discuss any repayments or replacement costs—if needed.

❌ If You’ve Lost Something

Sometimes items go missing in the chaos of a shoot. If this happens:

1. Let us know right away by emailing [email protected].

2. Include any details that might help locate it (e.g., location last seen, whether it was in use or packed away).

3. We’ll guide you through the next steps.

Returning even partially lost items (like a mic clip or charging cable) is important and appreciated.

⚠️ If Something Stops Working

We’ve packed your kit fully tested and ready to go—but tech doesn’t always behave.

Here's what to do:

1. Refer to the Help Centre – Most issues have quick solutions in our guides.

2. Try simple restarts – Often turning the camera or accessory off and back on solves the problem.

3. If the issue persists, email [email protected] as soon as you can.

4. Avoid using malfunctioning equipment—it may lead to damage or poor-quality results.

🧘‍♂️ Don’t Panic

We’re here to help. These things happen, and we’ll do our best to resolve it quickly and fairly.

The most important things are:

• Stop using damaged or misbehaving equipment

• Notify us as soon as possible

• Return any damaged parts in the case

Let’s work together to keep things safe, easy, and smooth for everyone!