Extract from the terms of service:. 7.1 Wear & TearMinor cosmetic marks, scratches, or other superficial signs of normal usage that do not affect functionality are considered “wear and tear” and incur no charge. 7.2 Accidental Damage (Camera Bodies)F

Extract from the <a href="https://vlogyourwedding.com/pages/terms-of-service" rel="noopener noreferrer" target="_blank">terms of service:</a> 7.1 Wear &amp; Tear Minor cosmetic marks, scratches, or other superficial signs of normal usage that do not affect functionality are considered &#x201C;wear and tear&#x201D; and incur no charge.7.2 Accidental Damage (Camera Bodies) For accidental damage to a camera body (e.g., if it&#x2019;s dropped), you may be charged up to &#xA3;99 per camera or the actual repair cost, whichever is lower.7.3 Accidental Damage (Accessories &amp; Microphones) Full replacement value may be charged for accidental damage to accessories or microphones (e.g., water-damaged microphone, cracked lens filter) if they become inoperable.7.4 Negligence, Misuse, Loss, or Theft<ul><li style="font-size: 16px;">Lost or Stolen Items: You are liable for the full replacement cost of any Equipment (cameras, lenses, microphones, batteries, cables, etc.) lost or stolen during your Rental Period.</li><li style="font-size: 16px;">Negligent or Intentional Misuse: Any damage caused by negligence or misuse will also incur full replacement or repair costs, at our discretion.</li></ul>7.5 Invoicing for Damages If we determine that damage or loss has occurred, we will provide an invoice detailing the costs. You agree to pay any damage-related invoices within 14 days of issuance.7.6 Inspection &amp; Communication We inspect the Equipment upon return and will notify you of any issues within a reasonable time. You may contest findings, but our decision shall be final, acting reasonably.

Damage & Liability Policy

We understand that accidents and tech hiccups can happen! Whether it’s a camera, mic, or even the full kit, here’s what you should do if something goes wrong during your rental. Please stop using the item immediately. Using damaged equipment can be u

<h1 data-end="282" data-start="222" id="isPasted">&#x1F6A8; Lost, Damaged, or Malfunctioning Equipment &#x2013; What To Do</h1>We understand that accidents and tech hiccups can happen! Whether it&#x2019;s a camera, mic, or even the full kit, here&#x2019;s what you should do if something goes wrong during your rental.<hr data-start="463" data-end="466"><h2 data-end="509" data-start="468" id="-if-youve-damaged-any-equipment">&#x1F527; If You&#x2019;ve Damaged Any Equipment</h2>Please stop using the item immediately. Using damaged equipment can be unsafe and may cause further harm to the gear&#x2014;or worse, injury.<h3 data-end="673" data-start="651" id="-what-to-do-next">&#x2705; What to do next:</h3><ol data-end="1064" data-start="674"><li data-end="744" data-start="674">Collect all parts of the damaged item&#x2014;yes, even the small bits.</li><li data-end="854" data-start="745">Place them back in the case securely. Keeping everything together helps us assess the damage properly.</li><li data-end="892" data-start="855">Do not try to fix it yourself.</li><li data-end="1064" data-start="893">Email us as soon as possible at <a data-start="932" data-end="983" rel="noopener"></a><a data-fr-linked="true" href="mailto:support@vlogyour.com">support@vlogyour.com</a>. Include a quick description of what happened (photos are helpful but optional).</li></ol><blockquote data-end="1217" data-start="1066">Note: Damage and liability terms apply. We&apos;ll follow up with you to confirm next steps and discuss any repayments or replacement costs&#x2014;if needed.</blockquote><hr data-start="1219" data-end="1222"><h2 data-end="1257" data-start="1224" id="-if-youve-lost-something">&#x274C; If You&#x2019;ve Lost Something</h2>Sometimes items go missing in the chaos of a shoot. If this happens:<ol data-end="1581" data-start="1329"><li data-end="1423" data-start="1329">Let us know right away by emailing <a data-start="1371" data-end="1422" rel="noopener"></a><a data-fr-linked="true" href="mailto:support@vlogyour.com">support@vlogyour.com</a>.</li><li data-end="1538" data-start="1424">Include any details that might help locate it (e.g., location last seen, whether it was in use or packed away).</li><li data-end="1581" data-start="1539">We&#x2019;ll guide you through the next steps.</li></ol><blockquote data-end="1690" data-start="1583">Returning even partially lost items (like a mic clip or charging cable) is important and appreciated.</blockquote><hr data-start="1692" data-end="1695"><h2 data-end="1733" data-start="1697" id="&#xFE0F;-if-something-stops-working">&#x26A0;&#xFE0F; If Something Stops Working</h2>We&#x2019;ve packed your kit fully tested and ready to go&#x2014;but tech doesn&#x2019;t always behave.<h3 data-end="1841" data-start="1819" id="heres-what-to-do">Here&apos;s what to do:</h3><ol data-end="2245" data-start="1842"><li data-end="1974" data-start="1842">Refer to the Help Centre &#x2013; Most issues have quick solutions in our guides.</li><li data-end="2077" data-start="1975">Try simple restarts &#x2013; Often turning the camera or accessory off and back on solves the problem.</li><li data-end="2154" data-start="2078">If the issue persists, email <a data-start="2112" data-end="2132" rel="noopener"></a><a data-fr-linked="true" href="mailto:support@vlogyour.com">support@vlogyour.com</a> as soon as you can.</li><li data-end="2245" data-start="2155">Avoid using malfunctioning equipment&#x2014;it may lead to damage or poor-quality results.</li></ol><hr data-start="2247" data-end="2250"><h2 data-end="2272" data-start="2252" id="&#xFE0F;-dont-panic">&#x1F9D8;&#x200D;&#x2642;&#xFE0F; Don&#x2019;t Panic</h2>We&#x2019;re here to help. These things happen, and we&#x2019;ll do our best to resolve it quickly and fairly.The most important things are:<ul data-end="2531" data-start="2403"><li data-end="2452" data-start="2403">Stop using damaged or misbehaving equipment</li><li data-end="2488" data-start="2453">Notify us as soon as possible</li><li data-end="2531" data-start="2489">Return any damaged parts in the case</li></ul>Let&#x2019;s work together to keep things safe, easy, and smooth for everyone!

Lost, Stolen or Damaged Equipment

Damage & Liability Policy

What to do if equipment is lost, damaged, or stops working